Information

ORDERING FOR PICKUP ONLINE

When you check out at the Amagansett Farm Stand Pickup Store, you will be asked to schedule a pickup date and time. All orders have a minimum 24 hour lead time. You can schedule your pickup up to two weeks out from the day you place your order. There are no extra fees for pickup orders.

SPECIAL ORDER LEAD TIMES

Some items have longer lead times. These items are cleraly marked. Depending on the item, it may take up to 7 days for it to become available. Holiday items like Turkeys and pies may require that you place your order up to two weeks in advance.
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THE PICKUP PROCESS

Some items have longer lead times. These items are clrealy marked. Depending on the item, it may take up to 7 days for it 10 become available. Holiday items like Turkeys and pies may require that you place your order up to two weeks in advance.
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PARKING

Some items have longer lead times. These items are clearly marked. Depending on the item, it may take up to 7 days for it 10 become available. Holiday items like Turkeys and pies may require that you place your order up to two weeks in advance.
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MEMBERSHIP REGISTRATION PERIOD

Some items have longer lead times. These items are cleraly marked. Depending on the item, it may take up to 7 days for it 10 become available. Hol day items like Turkeys and pies may require that you place your order up to two weeks in advance.
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CSA PICKUP

Some items have longer lead times. These items are clearly marked. Depending on the item, it may take up to 7 days for it to become available. Holiday day items like Turkeys and pies may require that you place your order up to two weeks in advance.
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PLACING ORDERS

Yes, our order minimum is $50.

Yes, please place your order by 11:59pm on Sunday for Tuesday delivery and by 11:59pm on Wednesday for Friday delivery.

You must have an authorized account to place orders. Simply create an account and it will be approved within approximately 48 hours. Then you can choose your items, fill up your cart, and follow the onscreen instructions to complete your order. You will receive an email confirmation that your order has been placed.

Make sure you have reached the order minimum of $150 and make sure there are no “Out of Stock” items in your shopping cart. Manually remove any “Out of Stock” items indicated by a triple asterisks (***) from your shopping cart. You must order at least $150 worth of items to be able to proceed through the check out system and complete your order.

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DELIVERY

We currently deliver to the towns of East Hampton and Southampton, including East Hampton, Springs, Amagansett, Montauk, Sag Harbor, Wainscott, Southampton, Bridgehampton, Watermill, and Sagaponack.

No, delivery is Free as long as you meet the minimum order amount of $50.

Unfortunately, we cannot accommodate same-day deliveries. Please place your order by 11:59pm on Sunday for Tuesday delivery and by 11:59pm on Wednesday for Friday delivery.

Not at the current time. Online orders are only available for home delivery.

In order to ensure the freshness of your order, someone should be home to receive it. If you might not be there for a brief time, you can leave instructions as to where to leave your order, and we will do that. However, many of our items should be refrigerated, and Balsam Farms is not responsible for items left unattended.

At the current time, we only deliver on the selectable days. We are sorry if this causes any inconvenience.

ITEM AVAILABILITY

At the current time, our produce is only available in the quantities that are listed. However, we are always trying to improve so feel free to send us your feedback.

Yes. We sometimes make substitutions for similar items in cases when an ordered item unexpectedly becomes out of stock. For example, we may substitute a different green zucchini for yellow zucchini. If you prefer to have no substitutions, please make a note on your order. In this case, we will refund you for any items that are unavailable for delivery.

Due to the nature of growing produce on a small scale, our stock quantities of produce and other products are always changing. In the unfortunate chance that an item becomes unexpectedly out of stock between the time you place your order and the time we assemble your order for delivery, Balsam Farms will refund you the cost of the out of stock item and note the change on your receipt or substitute for a similar item and let you know.

RETURNS & CHANGES

All sales are final and we do not accept returns at this time. If you are dissatisfied with your product, please contact us as soon as possible.

Once you proceed through check out, you cannot make changes or cancel your order.

ORDER ISSUES

We are sorry! Each order is hand packed and sometimes we make mistakes. Please contact us and we will refund you for the items not received.

Freshness is one of our top priorities! We hand select the best items for your order and keep it in climate-controlled refrigeration units until it is delivered. To ensure high quality produce and fresh food, we ask that you be home to receive your order unless otherwise arranged. In the unlikely event that an item was bad, please contact us as soon as possible.

Telephone, email, or visit us in person! Our phone number is 631.267.5635 and our email is [email protected]. Stop by our farm stand on the corner of Town Lane and Windmill Lane in Amagansett, NY anytime from 9-6PM from mid May – mid December. Our extended summer hours are 9-7PM from July – Labor Day. View map and get driving directions here.